Q) I can’t add items to my shopping cart, see my shopping cart or access Your Account.
A) Factory-Links requires your Internet browser to accept cookies in order to access the personalized portions of our website, such as the shopping cart and Your Account. Cookies are small bits of information that are sent by a website to be stored in your web browser to be read back from your browser the next time you return to that website.
Q) What does my Order Status mean?
A) Detailed order status explanations are available here. Go to the Order Status page – now you can View Order Status as a either a Non-Registered Customer or an Express Checkout Customer, if you have a saved profile.
Q) How can I tell if an item is in stock?
A) Item stock status is located on the individual product pages. Begin by choosing the item color and size if applicable. A colored dot will show directly below the color option and will include information on item availability. Please note that many items are listed as available, but will require additional time prior to shipping for the item to be received into our distribution center. These items are designated by a green dot showing Available – Usually ships in 1, 2, 3 or 4 business days.
Q) My item showed in stock online but now it is out of stock.
A) Our system works on a first come, first served basis. The most common reason for something being out of stock after showing in stock is an order for the same item was placed and fulfilled before your order was received. Your order will be filled as quickly as possible.
Q) Do you ship internationally?
A) Factory-Links currently ships to the United States, Puerto Rico, Canada addresses.
Q) Do you offer special prices for dealers?
A) Factory-Links does offer special discount for dealers
Q) How do I find what model my motorcycle is?
A) Please check the exact year/make/model of your vehicle before placing a parts order. Look at your vehicle operator’s manual for specific vehicle information. You can often find model information on the steering head or frame on motorcycles and ATVs. It is important that you provide a model number and not just a model name. Example: 2004 Honda CR250 is technically a 2004 Honda CR250F.
Q) Can I return model specific parts?
A) Any parts returned for credit or exchange must be in new condition in the original packaging. Parts that have been installed (or damaged while attempting to install) and/or used in any manner will not be accepted for return. BE SURE THE PART YOU ORDER IS FOR YOUR SPECIFIC VEHICLE. Please be aware of this policy before beginning installation of any model specific part.
Q) Do you sell or distribute any of my information (email, phone number, etc)?
A) No, Factory-Links does not distribute any information that you provide. For more information, see our Privacy Policy.
Q) Do you charge sales tax for orders shipped to my state?
A) Orders shipping to Florida, California, Kentucky, Texas or Pennsylvania will be charged the appropriate sales tax in accordance with state law.